Our frequently asked questions
Is there a call out charge?
All our prices include call out charge. However, if we incur any parking costs to visit you we do ask that you cover these costs. We do not include the cost of parking in our treatment pricing.
Is there a minimum spend?
Yes, we ask for a minimum spend of £30 per home visit.
Do I need any equipment?
Your Elegant Beauty Mobile therapist will bring all the equipment and materials needed for your treatment. All you need to have ready is:
For manicure & pedicure: a table and chair for you both to sit with a wall socket nearby. If you cannot provide a table please let us know in advance so we can provide a mobile nail table.
For waxing: You therapist will need at least 2 wall sockets nearby.
How do I pay?
Your debit or credit card will be charged automatically. We use a safe and secure world leading third party payment processing service.
How do I cancel my appointment?
We understand that you may need to change or cancel your booking. You can change your appointment time or cancel your appointment up to 24 hours before the start time without any additional cost. If you cancel your appointment or change your appointment time with less than 24 hours' notice, you will be charge the full price of your appointment.
Cancellation or changes on the day are non-refundable. For Pamper Parties we will ask for a 50% deposit.
Elegant Beauty Mobile will not refund any cancellations or rescheduling bookings on the day of the appointment.